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Careers

Tourism Richmond is currently hiring for the following positions:

Director of Sales
Tourism Research Interviewer

Director of Sales

Reporting to: CEO
Status: Permanent Full Time

SUMMARY
Reporting directly to the CEO, the Director of Sales is responsible for managing, leading, creating and delivering sales and strategies for Convention Sales and Travel Trade markets. The Director of Sales plays a fundamental role in developing future growth and while providing vision, direction and leadership/mentorship to the sales department. The Director of Sales is responsible for increasing room nights predominantly in the Canada/USA Meetings & Conventions Market as measured by leads generated and conversion rates. Working in close collaboration with Destination BC, Travel Trade will largely be focused in Canada, USA, and China. Increasing room nights, sales lead generation and conversion will also be important success factors in the Travel Trade market.
The Director of Sales thinks strategically about tourism and tourism opportunities for Richmond, Metro Vancouver, and all its stakeholders.

DUTIES & RESPONSIBILITIES

Staffing & Department Management:

  • Develop, manage, execute and is fiscally responsible for the Convention Sales budget, travel trade budget and progress reports.
  • Supervise the execution of the sales business plan and operating budget.
  • Develop goals and objectives, projects, priorities and assigns accordingly.
  • Lead and mentor the sales team including: recruiting, training, managing, motivating and reviewing individual and team goals and objectives.
  • Marking recommendations to the CEO in leading the success and growth of the Convention Sales and Travel Trade markets.
  • Identify market opportunities as a visionary and strategic leader

Convention Sales:

  • Responsible for Convention Sales group lead business from key primary markets Canada and USA:
    - Association (including Sports Associations)
    - Corporate and Faith based marketplaces
    - Business Events Canada Key Market Events
    - Tourism Alliance
    - HelmsBriscoe and ConferenceDirect
  • Promote Richmond by attending industry related tourism trade shows, developing cooperative programs and conduct FAM trips, site visits, sales missions.
  • Increase market share in existing markets and maximize new business development opportunities.
  • Achieve targets for room night production, increased length of stay and overall, sales growth.

External Stakeholder Relations:

  • Deliver sales by maintaining relationships with internal & external partners.
  • Maintain exceptional product knowledge of Richmond, Metro Vancouver, and member partners.
  • Manage client relations amongst all industry stakeholders, including the Richmond Hotel Association, Richmond Sport Hosting, and related partners.
  • Develop, create and execute presentations to industry stakeholders.

Internal Stakeholder Relations:

  • Work effectively across Team Tourism Richmond.
     

QUALIFICATIONS

  • Minimum of 7 years’ experience directly related to the duties and responsibilities specified
  • Excellent written and verbal communication skills
  • Exceptional interpersonal and presentation skills
  • Strategic thinker who excels at presenting innovative, original ideas and is able to execute
  • Able to excel in fast-paced environment with changing priorities and able to take a positive team approach to working with industry and government partners
  • Proven success in the development, planning and execution of sales plans and activities
  • Skilled in directing, delegating and organizing resources, establishing priorities and meeting deadlines
  • Expert knowledge of tourism industry
  • Skilled in networking, persuading and influencing others
  • Knowledge of BC and Canada’s tourism industry
  • Knowledge Microsoft Office products, including Word and Excel, Internet Explorer, Powerpoint, simpleview CRM platform
  • Ability to hire, supervise and train assigned team members
  • Ability to supervise, manage and work with contracted services
  • Ability to coordinate and organize meetings and/or special events

Please send your cover letter and resume to Carol Yeh via cyeh@tourismrichmond.com. Only qualified candidates will be contacted. No phone calls please.


 

Position: Tourism Research Interviewer (Temporary Positions)

Employment Term: July 16 to August 13, October 1 to October 31
Wage: starting $12 per hour (plus 4% vacation); 30 to 40 hours per week
Location: Richmond Area

As a tourism research interviewer, you will:

  • Effectively approach and recruit visitors for participation in the research project;
  • Conduct face-to-face interviews at different locations, including:
    - Various hotels in Richmond
    - Steveston area and businesses in Steveston
    - Summer Night Market & Richmond Night Market
    - Shopping Centres
    - Locations for sports events
    - Other major visitor attractions in Richmond
  • Use iPad mini to collect data during the interviews;
  • Perform other survey administration duties;
  • Work effectively with another tourism researcher under the supervision of the Operations Manager;
  • Provide regular updates (including descriptive data) about the progress of the survey;
  • Evaluate field methods and make recommendations about the visitor survey;
  • Agree to follow the Professional Guidelines for Researchers to ensure collection of high quality visitor data.

Candidates will have an opportunity to learn about research study design, survey coordination, and accurate data collection and entry techniques.

Qualifications:

  • Completion of high school and currently enrolled at a post-secondary institution (preferred); 
  • Knowledge of research and statistical methodologies;
  • Good computer skills including working knowledge of internet and email, knowledge of palm-pilot technology an asset;
  • Excellent communication, organization and interpersonal skills;
  • Able to communicate in Mandarin or/and Cantonese is an asset;
  • Ability to work independently and as a team player;
  • Enthusiastic, personable and approachable;
  • Available for the duration of the employment term and able to attend a two-day training session prior to the start of the research filed season;
  • Willing to work a varied schedule that will include work on weekdays, weekends and statutory holidays.

Hours to be Committed:

  • A minimum of 20 hours per work week; hours will vary across the week.

Please send your cover letter and resume to Carol Yeh via cyeh@tourismrichmond.com. Only qualified candidates will be contacted. No phone calls please.


 

Looking for tourism jobs in BC? Check out the job board on go2hr.com.