Britannia Shipyards


We are business leaders and tourism experts working together to make our city shine.

Title: Visitor Information Counsellor

Reporting To: Manager, Visitor Services & Engagement
Status: Full-time summer student position


Tourism Richmond is looking for passionate service-oriented post-secondary students to welcome visitors to Richmond, assist with travel inquiries, directions, accommodation bookings and promotion of stakeholders and products at their Visitor Information Centre.

This is a full-time summer student position (30 to 40 hours/wk dependent upon Government funding) that requires applicants to be attending a Post-Secondary school on a full-time basis and who will be returning to full-time studies in the fall of 2018. Students must be available from mid-May until the end of August. 


  • A friendly, outgoing nature, flexible to changes
  • Exceptional knowledge of Richmond and British Columbia
  • Excellent communication skills and strong customer service skills
  • Strong sales skills and ability to meet sales targets
  • Fluent in English (a second language is an asset especially French or Chinese).
  • Strong organizational skills, be adaptable, resourceful, and a fast learner. 
  • Ability to interact and work well with people from other cultures
  • Outgoing with ability to approach visitors in the field and engage them in conversation
  • Excellent computer skills including email, internet and Excel knowledge are essential.
  • This position includes work on weekends and public holidays.


  • Promotion of Richmond and the Lower Mainland including attractions, activities and accommodations in an effort to encourage repeat visits and longer stays in Richmond. 
  • Customer service, team work, accurate record keeping, facility management, cash handling and balancing; tourism research; corporate communications (telephones, email, website updating) inventory control of collateral. 
  • Actively “sell” Richmond stakeholders and retail products to attain sales targets
  • Additional administrative and functional requirements as they arise


Tourism Richmond Visitor Centre, 3811 Moncton Street, Richmond, BC.


  • Improve your communication and presentation skills
  • Share your pride in Richmond with visitors from around the world
  • Meet new people and work with other dedicated tourism professionals
  • Complimentary passes & familiarization tours to member businesses

Please email your resume and cover letter outlining your enthusiasm to: Lori Gelz - Manager, Visitor Services at by April 30, 2018. 



Looking for tourism jobs in BC? Check out the job board on