Careers

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Title: Visitor Information Counsellor

Reporting To: Manager, Visitor Services & Engagement
Status: Full-time summer student position

SUMMARY

Tourism Richmond is looking for passionate service-oriented post-secondary students to welcome visitors to Richmond, assist with travel inquiries, directions, accommodation bookings and promotion of stakeholders and products at their Visitor Information Centre.

This is a full-time summer student position (30 to 40 hours/wk dependent upon Government funding) that requires applicants to be attending a Post-Secondary school on a full-time basis and who will be returning to full-time studies in the fall of 2018. Students must be available from mid-May until the end of August. 

QUALIFICATIONS

• A friendly, outgoing nature, flexible to changes
• Exceptional knowledge of Richmond and British Columbia
• Excellent communication skills and strong customer service skills
• Strong sales skills and ability to meet sales targets
• Fluent in English (a second language is an asset especially French or Chinese).
• Strong organizational skills, be adaptable, resourceful, and a fast learner. 
• Ability to interact and work well with people from other cultures
• Outgoing with ability to approach visitors in the field and engage them in conversation
• Excellent computer skills including email, internet and Excel knowledge are essential.
• This position includes work on weekends and public holidays.

KEY ACTIVITIES & DUTIES

• Promotion of Richmond and the Lower Mainland including attractions, activities and accommodations in an effort to encourage repeat visits and longer stays in Richmond. 
• Customer service, team work, accurate record keeping, facility management, cash handling and balancing; tourism research; corporate communications (telephones, email, website updating) inventory control of collateral. 
• Actively “sell” Richmond stakeholders and retail products to attain sales targets
• Additional administrative and functional requirements as they arise

LOCATION

Tourism Richmond Visitor Centre, 3811 Moncton Street, Richmond, BC.

BENEFITS

• Improve your communication and presentation skills
• Share your pride in Richmond with visitors from around the world
• Meet new people and work with other dedicated tourism professionals
• Complimentary passes & familiarization tours to member businesses

Please email your resume and cover letter outlining your enthusiasm to: Lori Gelz - Manager, Visitor Services at Lgelz@tourismrichmond.com by April 30, 2018. 

Looking for tourism jobs in BC? Check out the job board on go2hr.com.