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Service Awards
Service Awards

Tourism Richmond Service Awards

The Tourism Richmond Service Awards recognize people, businesses or companies who demonstrate outstanding service and/or hospitality. The program is based on receiving nominations from Richmond visitors who have experienced exceptional service. Nominations received are submitted to a panel of 3 judges who carefully choose a monthly winner. The panel of judges is comprised of members from different tourism sectors. The monthly recipient is presented with a certificate of recognition and gifts from program supporters.

Be sure to nominate anyone you have received outstanding service and/or hospitality from! Winners are chosen each month and the top nominees will be recognized at the 2017 Service Awards Gala. Click here to read about the 2016 winners. 

We are pleased to announce that River Rock Casino Resort has renewed their partnership with Tourism Richmond and the Service Awards program. This continues a major partnership between the two organizations through to December of 2018, and marks the first time a five year partnership has been implemented. In addition to being the presenting partner of the Service Awards, River Rock Casino Resort hosts the annual Service Awards Gala. We thank River Rock for their ongoing support of Tourism Richmond and the tourism industry in Richmond!

Here are the stories behind each of the monthly Extra Mile award winners: 

Service Award winner Phyllis

Phyllis Katherine Giesbrecht
Holiday Inn Express Riverport

Phyllis (PK) was nominated by a guest for her exceptional customer service and thoughtful gesture. “PK was extremely friendly, helpful and genuine. She seemed to really care and truly went above and beyond. PK is an exceptional employee and is a great representative for your tourism industry. Coming from a hospitality background this type of service needs to be recognized and appreciated. Great job and a big thanks to PK for her great service.” Congratulations Phyllis!

Service Awards Winner_Janine_Pier 73_2017

Janine Haigh-Ioannidis
Pier 73 Restaurant

Congratulations to Janine who has won this award for the second year in a row! She was nominated by several of her customers for her attentive and friendly service. “Warm and sweet, thoughtful. Explained every dish clearly”, “Very helpful, smiling, considerate service. Wonderful”, “She remembered we had been for lunch a few times before”, “Friendly, welcoming service with continued attention to our needs, all with a great smile!”

Service Awards River Rock

Duncan Fingarson, Rob Atkinson, Gehad Hegazy and David Murphy (not pictured)
River Rock Casino Resort

These four members of the Security Team responded to an emergency medical situation at the resort. Remaining calm, controlled, using their training and working as a team, they were able to stabilize the guest before the emergency services arrived on site. Their award is well deserved. 

Jessica Reelie

Jessica Reelie
Vancouver Airport Marriot Hotel

When a guest was in need of assistance upon their late evening arrival Jessica provided quick thinking and excellent hospitality ensuring the guest’s problems were resolved. “It is heroes like her that deserve to be recognized and applauded for her personalized and genuine acts of hospitality.”

Service Awards_Denis Sy_Nov 2016

Denis Sy
Pepper Lunch

Dennis was nominated for his caring and personal service: “Dennis is one of the nicest, most caring restauranteurs I have ever met. He knows so many of his customers by name and I’ve seen him on several occasions going around each table and speaking to all the customers… His amazing energy and kindness can also be seen through his employees and front line staff. They are all so friendly and welcoming every time we go to the restaurant.”

Service Awards _ Thomas OConnor _ Oct Winner

Thomas O’Connor
Hilton Vancouver Airport

Thomas was nominated by a repeat guest for his friendly and personable service: “Thank you for all the great service and laughs over the years. I can’t thank you enough for being the friendly, familiar face at the end of some long days! You have an incredible gift for creating a fun and friendly atmosphere."

Service Awards Janet Scoffield and Terry Greenslade

Janet Scoffield & Terry Greenslade
YVR Green Coats

When a solo 16 year old passenger missed her connecting flight to Paris, Janet and Terry went above and beyond assisting the passenger in contacting her father, booking a new flight and finding her a hotel in Richmond for the night. They ensured the young passenger was comfortable, safe and that she made it onto her connecting flight the next day.

Service Awards Teresa Meyer

Teresa Meyer   
Holiday Inn Express & Suites Riverport Richmond

Teresa received several nominations her helpful and professional service. She exceeded the expectations of guests: “Teresa went above the call of duty to find accessible transportation for my mobility problems”, “she provided information regarding food and sightseeing, and she was very pleasant. It’s not easy travelling with a handicapped person, so we greatly appreciate the service we received at this hotel”.

Service Awards Janine Ioannidis

Janine Haigh-Ioannidis
Pier 73 Restaurant

Janine has been nominated several times for her friendly, professional service with a smile! “Best service we’ve has in a long time”, “Janine is awesome… made our day!” “Went above and beyond normal service”, “cheerful and professional”, “Janine was super friendly, she has a bubbly personality”, “taking the time to recommend food items for us, cheerful, prompt, multi-lingual – spoke to us in Chinese.”

 Mohammed 'Bob' Baksh

Mohammed 'Bob' Baksh
Pacific Gateway Hotel

One of Mohammed's regular passengers on his airport shuttle nominated him for his note-worthy service: "I have had the pleasure of Bob's Services for many years. He is an extremely hard working and conscientious individual... Bob exceeds his duties as a shuttle driver on many levels. He is not only helpful to all he encounters, but does so with compassion and a great sense of humour. He is definitely a bright light in my travels! Bob is bar none the best in the industry, and trust me, I have encountered many."

 Alison Imre

Alison Imre
Pacific Gateway Hotel

Alison, a reservation agent at Pacific Gateway Hotel, received her nomination for giving exceptional and compassionate service: "She could not have been more compassionate, understanding nor more helpful. It was clear from her tone of voice and kindness of her words that she truly cared... I have travelled extensively around the world and have had more than my share of exposure to less than helpful Reservation Agents. It's thanks to literally decades of travel that I can, without doubt, say that Alison has proven to be the most professional and truly compassionate Agent I have ever encountered!!! She will likely never know just how much the way she dealt with me means."

 Desiderio Dela Vega

Desiderio Dela Vega
Richmond Public Market 

"My wife took our four kids to get a quick bite to eat at the Public Market and left her purse behind. Next morning she panicked when she could not find it, she remembered that it might have been left at the market. When she went back there, she learned that the janitor, Desiderio, found it and returned it to the security office where it was kept and returned to my wife. We are very grateful for what he has done and are nominating him for a Service Award so he can be recognized for his service. Thanks Desiderio."

Brittany Mayo

Brittany Mayo
Harbour Air

"When hearing Harbour Air's flights had been grounded due to poor weather conditions, Brittany finished her shift with the maintenance team and headed over to Guest Relations to see if she could offer any support. Two passengers were waiting for a taxi to rush them to the ferry. Brittany offered to give them a ride to ensure they got there on time. The guest wrote "Despite the terrible horrible traffic, she was great company and really helpful. You've clearly developed a great culture of customer service. Well done Harbour Air, and a big thanks to Brittany!" 

Treva Martell 

Treva Martell
Pacific Gateway Hotel

"Treva constantly gives exceptional service to her guests at Pier 73 at The Pacific Gateway Hotel. Her service is recognised through the number of comments left by her guests. This is what some of them had to say: "We come to Pier 73 and only dine when she is on shift because she is the BEST." "Treva made us feel so welcome, she's super friendly and sweet." "After a very stressful day, she knows how to make me feel better. Refreshing and pleasant." "The best waitress ever! She goes out of her way to ensure that all my needs are met." 

Dawn Coates 

Dawn Coates
YVR

"Dawn makes it part of her job at YVR Lost & Found to always go the extra mile to ensure travellers are reunited with their lost belongings. She has been nominated a number of times and called out for her remarkable customer service: "I have travelled to many places and used Lost & Found services... Ms. Coates' time and effort on my behalf really reflects the quality of your staff." "She made my day with her positive and helpful attitude when she located my wife's lost cell phone and kindly offered to mail it to our home." "I think Dawn Coates deserves a "star". Thanks for the great service."  

Jason Young 

Jason Young
Pacific Gateway Hotel

"He is the best server I've ever had." "A standout in staff that consistently delivers exemplary service." "Fantastic dining experience, pleasant, prompt, polite." "He provided recommendations and confirmed ingredients to ensure my comfort." "Very friendly and attentive service." "Excellent attitude." "Happy to serve me and made me feel important." These are some of the many comments Jason received from his guests showing he always provides outstanding service to his guests at Pier 73 at The Pacific Gateway Hotel.  

Todd Prucyk 

Todd Prucyk
River Rock Casino Resort

Todd went above and beyond for his guests at Tramonto, River Rock Casino Resort. He noticed a reservation for a repeat guest who visits every year. He recalled they liked mint jelly with their lamb, however, this is not a usual condiment served at the restaurant so he took it upon himself to purchase some mint jelly before his shift. He had to go to three stores before he found the jelly. The guests were extremely appreciative and impressed with how thoughtful and courteous he was. Todd even vacuum packed the rest of the jelly so they could take it on their flight home! 

Daniel Chung 

Daniel Chung
Four Points by Sheraton

A guest was so impressed with Daniel's service he nominated him and wrote: "Daniel exemplifies what hotel customer service is all about. I had a car problem upon arrival and he showed great empathy and a willingness to help in any capacity to alleviate my difficulty. The next morning I asked for a fork and he actually ran to the closed kitchen, shuffling through multiple drawers to find me the silverware. Every time I left the hotel he said hello and goodbye addressing me by my full name. I have worked at many hotels, but I have never seen such a dignified, helpful individual like Daniel Chung." 

 

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