Dear Team Richmond,

As BC enters phase two of its restart plans, we’re taking an in-depth look at what it means for the tourism industry and businesses in Richmond. Adopting new public safety and health guidelines are no easy feat – especially when there’s seemingly new information available at every turn and questions about how to make these guidelines work for your business. As such, our team has done quite a bit of legwork to help you navigate these complicated processes.

Ready to Reopen?

Earlier this week, Richmond City Councillors moved quickly to endorse a program to facilitate the creation of temporary patios for restaurants, cafes, and pubs – and the application process is live. This is fantastic news! Coupled with sunny days ahead, this will be a very welcome change of pace to everyone’s daily routines – I know I’ll be on a patio very soon!

As these policy changes roll out, we anticipate there will be many other challenges ahead, for all businesses in every sector. To that end, we’ve worked closely with the go2HR, who are now hosting all the information on health and safety protocols for the tourism and hospitality industry. There, you’ll find best practices, operating procedures, templates for creating a restart plan, and links to WorkSafeBC to ensure your employees and guests are returning to a safe environment.

Additionally, the Tourism Resiliency Program for Vancouver Coast and Mountains is still accepting applications for one-on-one support to navigate the impact of the COVID-19 pandemic. This is a fantastic support system and we encourage you to apply You can apply to the program here.

We Are Richmond BC – an Update launched in mid-May and we’ve seen it gain momentum since its launch. As the centralized hub to connect residents and Richmond-based businesses to drive economic recovery, we’ve seen an uptick in businesses and locals taking part in this initiative – and we’re very glad to see that. So far, we’ve seen 1,000+ visitors to the site, most of whom were looking for information on how they could support local businesses.

As we move through the restart phases set by the provincial government, and as travel restrictions gradually get lifted, you’ll see more activity from Tourism Richmond and our partners to get people moving through the city again. But before we do that, we need to understand how Richmond residents feel about welcoming visitors to our city. So, we’ve launched the first wave of our resident sentiment survey just last week. If you are a Richmond resident, or even if you aren’t, I’d encourage you to take the survey today. We will roll out a second wave survey in mid-June so please keep an eye out for that.

Metro Vancouver Tourism and Hospitality Industry Response and REcovery Task Force Update

As one of the official spokespeople for the Metro Vancouver Tourism and Hospitality Industry Response and Recovery Task Force, I’ve had the privilege of speaking on behalf of our industry to the major news networks in the lower mainland. From taking listener calls on CBC’s On the Coast with Gloria Macarenko, to being interviewed on Global BC News about the important issues our industry faces. It was amazing to connect with local business owners to hear about their struggles on the ground and get the story out. In case you missed the clips, please have a look, or listen to the highlights below.

As always, I welcome thoughtful feedback, comments and questions – my door is always open. Feel free to reach out to me at any time.


Nancy Small
Tourism Richmond Team Member
Chief Executive Officer