Tourism Week (May 23-30, 2021) is a seven-day coast to coast to coast event organized nationally by the Tourism Industry Association of Canada (TIAC) to recognize Canada’s tourism economy, and the impact it has on every community across the country. 

This year, Tourism Week looks very different from other years and the aim is to recognize the resilience of the industry through these unpresented times.  

We caught up with Tammy Taylor from Vancouver Whale Watch to learn about the challenges they have faced during the COVID-19 pandemic and how they have navigated through them.

Tammy Vancouver Whale Watch

Tammy of Vancouver Whale Watch. | Photo: Mark Kinskofer @Vision Event Photography

What are some of the challenges your business faced during the COVID-19 pandemic?

Some of the challenges that we had faced during the pandemic were loss of revenue, having to postpone tours, major decrease in bookings and the cost to implement a COVID safe environment.

How did your team navigate/pivot through these challenges?

Our team followed and implemented all COVID safety protocols in accordance with WorkSafe BC, we created new methods of check-in for our guests that were touchless and we also became more active on our social media platforms.

What would you recommend a visitor to do in Richmond?

Of course we would recommend visiting us here at Vancouver Whale Watch but we would also suggest checking out, The Gulf of Georgia Cannery which is a National Historic Site as well as Britannia Shipyards, the Richmond Oval, exploring the Dyke and lastly to visit the amazing wineries we have here in Richmond. 

How long have you worked in the tourism industry?

I have worked in the industry for about 19 years.

What do you like about working in tourism?

I love providing people (whether they are local or a visitor), with great experiences. I love learning about all the wonderful things that places have to offer and I really enjoy working with others in the Tourism Industry that share the same passions.

What are your tips for someone looking to work in tourism?

To learn about all the facets of Tourism and the many different job opportunities. To be open to different roles and positions, as they can lead to exciting ventures.

Tourism Pledge

Take the Pledge

While there are still restrictions in place across the country, we know people will travel again. TIAC are asking Canadians this #TourismWeek, to take the pledge, and when you are able, plan and travel in Canada this year! 

Download the "I Pledge to Travel in Canada" badge and make it your profile picture on social media, use it in your email signature, and help spread the word that Tourism Counts!