Tourism Richmond is committed to providing our stakeholders reliable, accurate and timely information relating to the ever-changing novel Coronavirus (COVID-19) situation in our community. We are working closely with our tourism counterparts in Metro Vancouver and at every level of government. We would like to take this opportunity to provide you with an update on the work we’re doing on your behalf.

Tourism Richmond Update

Tourism Richmond has launched our own COVID-19 resource page, found here. We will regularly update this page with links to small business resources, industry updates, and other relevant information as it relates to COVID-19.

Metro Vancouver Response and Recovery Task Force

Tourism Richmond held the first Response and Recovery Task Force meeting on Wednesday, March 18 (via teleconference) with other industry leaders in Metro Vancouver. Tourism Richmond CEO Nancy Small will serve as the vice chair in this important tourism and hospitality advocacy group, alongside Ingrid Jarrett, CEO of the BC Hotel Association as co-vice chair, and Ted Lee, acting CEO for Tourism Vancouver serving as the chair.

The Task Force will bring together representatives of multiple business and sector associations to articulate the needs and concerns of our industry to all levels of government. We plan to work together as one unit to advocate for both short- and long-term solutions for everyone in the tourism and hospitality industry. We will share updates of this task force regularly through this newsletter.

City of Richmond resources and updates

In this past week, the City of Richmond launched two pages:

COVID-19 Business Resources – the City of Richmond Economic Development Office (EDO) launched a COVID-19 business resource page, geared towards supporting local businesses in the city. The EDO will also be actively monitoring the economic impact on Richmond’s economy and local businesses. Though this is not a comprehensive list of resources, the City of Richmond EDO will be updating this page regularly.

City of Richmond COVID-19 Update Page – For general City of Richmond updates and news releases with regards to COVID-19, please visit this page. The City of Richmond will regularly update this page with information about community facilities, direct links to health authority websites and more. 

Destination BC’s Response to COVID-19

On Friday last week, Destination BC’s CEO Marsha Walden sent an industry-wide email detailing their three-phase approach to supporting BC’s tourism industry through the COVID-19 crisis: Response, Recovery, Resilience. An overview of the response can be found here.

If you would like to read Marsha’s message, please click here.

Request from safecare bc

SafeCare BC is a non-profit health and safety association for the long-term and community home health care workers in BC. The association represents all 865 of the organizations in the province, as well as the 28,000 employees in the industry, and SafeCare BC has asked the tourism and hospitality industry to help BC’s most vulnerable population.

SafeCare BC is urgently seeking assistance in sourcing hand sanitizer for long-term and community home health care workers. As a popular delegate welcome bag stuffer is a mini bottle of hand sanitizer, they are hoping to reach event organizers to see if there are any quantities available to donate to the care facilities. Should your team have any available, please reach out to Russ Davies directly at

A Message from BC Minister of Tourism, Arts and Culture, Lisa Beare

Tourism Richmond received the following message to share with industry members and partners.

I want to start by thanking you for your leadership in this unprecedented situation. I know you are all working in extremely difficult and quickly-changing circumstances. The impacts of COVID-19 to the tourism sector will be significant and are already being felt.

During these trying times, I want to reassure you that the entire provincial government is working around the clock to protect people’s health and to mitigate impacts to people’s livelihoods. The priority continues to be on delaying, containing and preparing the province to minimize serious illness and economic disruption.

I’ve been in regular contact with tourism sector leaders and my federal counterparts to ensure they are aware of what is happening here in B.C. The federal government has assured us that there will be support for British Columbians who have been impacted by COVID-19. 

We are also working on ways to support businesses and organizations affected the most by the restrictions on travel and gatherings. I am speaking with my Cabinet colleagues daily so they are well informed of impacts to people and businesses in the tourism economy.

We also know tourism is one of the most resilient industries in B.C. and I have no doubt that we will come through this together. As an industry, we must start looking ahead now so that we can be ready for when the travel restrictions lift. We are having these discussions now within my ministry and across the sector. The latest information specific to the tourism sector is available through Destination BC:

The government’s priority continues to be on delaying, containing and preparing the province to minimize serious illness and economic disruption. We must all do our part to prevent transmission of COVID-19 and I ask that you all follow the advice of the provincial health officer.

Finally, I want to take a moment to acknowledge that this is a stressful time for everyone. I encourage you all to take care of yourselves, your families and your friends during the difficult days ahead.


Lisa Beare

Minister of Tourism, Arts and Culture, responsible for Sport


For the most up-to-date and accurate information about COVID-19, please visit these sites: