Britannia Shipyards
Britannia Shipyards

Tourism Richmond Privacy Policy

Tourism Richmond respects the privacy and confidentiality of individuals who visit our website – (the “Website”). This Privacy Policy outlines the information which Tourism Richmond will collect from you on the Website and how Tourism Richmond will use that information.

Collection of Your Personal Information

Tourism Richmond routinely collects, compiles, and reports statistics and information reflecting the use of the Website and information services in order to enhance membership services, advertising services, improve marketing and promotional efforts, analyze Website usage, improve the Website’s content and layout, generate aggregate reports on trends, interests and behaviour and enhance service offerings.

Tourism Richmond may transfer personal information to a third party for processing or to provide services, including third parties for whom Tourism Richmond acts as a booking or reservations agent, but uses contractual or other means to provide a comparable level of protection while the information is in the custody of that third party.

From time to time, Tourism Richmond may wish to use or disclose personal information for a purpose other than that for which it was initially collected. Tourism Richmond will ensure that personal information is not used or disclosed for that new purpose unless the individual is informed of the new purpose and gives his or her consent.

By using the Website, you are consenting to our collection, use and disclosure of your personal information, for the purposes and in the manner set out in this policy.

The Personal Information We Collect

This policy applies to all personal information collected or submitted on the Website. Similar to many other websites, the Website collects certain non-identifiable information regarding Website users, such as:

  • Your Internet Protocol (IP) address
  • IP address of your Internet Service Provider
  • Date and time that you accessed the Website

The types of personal information collected in submitting one of our online forms, newsletters or inquiries include your:

  • Name, First and Last
  • E-mail Address
  • Phone Number
  • City
  • Zip/Postal Code

Tourism Richmond also asks participants to provide other information (which is not mandatory) including:

  • When on vacation, my favourite activities are:
  • When planning your visit to Richmond, are you most likely to stay: Hotel, with friend, motel, B&B, other.
  • When I travel on vacation, I most often travel with: Alone, with friends and associates, with partner/spouse (couple with no children), with partner/spouse (couple including children)  and with group (organized tour, work, school, church etc).
  • How many times have you visited Richmond in the past 5 years?
  • Age:
  • Gender:

If you are under 18, your parent’s or guardian’s permission is required before you send any information about yourself (your name, address, e-mail address, etc.) to Tourism Richmond or anyone else over the Internet. Tourism Richmond encourages parents to get involved with their children’s online usage and to be aware of the activities in which they are participating.


Tourism Richmond aims to keep personal information as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. However, if an individual successfully demonstrates to Tourism Richmond that personal information is inaccurate, incomplete, out of date, or irrelevant, Tourism Richmond will revise the personal information. If necessary, Tourism Richmond will disclose the revised personal information to third parties which were provided with the wrong information to permit them to revise their records as well.


Tourism Richmond reserves the right to collect aggregate information using "cookies" to better design the Website. Cookies are a technology that installs information on a Website user's computer to permit the Website to recognize future visits using that computer. We use cookies to better understand how our site is used, to make sure our ads and dynamic content are served correctly, and to improve the performance of our site for our users, particularly the way search pages are delivered.

Furthermore, advertisements displayed on the Website may also contain cookies provided by third parties, note that we do not have control over or any responsibility or liability for the use and disclosure of information collected through advertisement cookies. You may choose to decline cookies if your browser so permits, but doing so may affect your use of the Website.

Changes to the Privacy Policy

Tourism Richmond reserves the right to change this policy from time to time without notice to you, and all such changes will be binding on you and us at the time they are posted on the Website. All changes to this policy will be promptly posted on this section of the Website and, therefore, you are encouraged to review this policy each time you visit the Website.


Users participating in Tourism Richmond contests may be required to submit varying degrees of personal information, depending upon the nature of the particular contest. The specific information to be collected and how it will be used will be disclosed in the general contest rules and regulations and/or in the referring contest page or newsletter. The names, addresses and photograph or likeness of contest winners may be reproduced on the site or in other advertising materials.

Links to Other Websites

These privacy policies refer to areas and services offered by Tourism Richmond at the Website. Tourism Richmond partner sites may post their own privacy policies. Users are encouraged to take the time to familiarize themselves with the privacy policies of websites outside the Tourism Richmond site.

The Website also provides links to external websites that offer information on tourism-related products and services. These sites may be operated by other government agencies, non-profit organizations or private businesses. Tourism Richmond is not responsible for the content and privacy practices of external websites. We encourage users to review the privacy policy for each external site before submitting any personal information.


If you have any questions or concerns about this Privacy Policy or any of Tourism Richmond’s use of information, please contact Tourism Richmond at or Carol Yeh at 604.821.5488.