Front Line Ambassador Program

The Front Line Ambassadors Program is intended to provide front line staff with the necessary resources to provide exemplary service to their guests. As part of the program, we have developed a Front Line Ambassadors Tool Kit: a collection of guides, itineraries, and maps of Richmond.

DOWNLOAD THE FRONT LINE
AMBASSADORS TOOL KIT

GUIDES

Quick reference guides intended to educate you about Richmond as destination. Included are guides to biking, birding, and the culinary scene.

• Your Guide to Richmond
• Food & Drink Guide
• Birding Map

ITINERARIES

Let us help plan your guest’s stay; there is something for everyone in this selection of itineraries.

• Experience the Best of Richmond
• Savour a Taste of Richmond
• Make the Most of Your Richmond Layover
• Experience the Best of Steveston
• Immerse Yourself in Steveston’s Past
• Beaches, Birds & Planes on Sea Island Bike Itinerary
• Instagram Bike Itinerary
• Best of Steveston Bike Itinerary

MAPS

Downloadable maps and directions for local attractions.

• Bridgeport to Steveston Village
• Bridgeport to the Richmond Olympic Oval
• Brighouse to Richmond Night Market
• YVR Airport to Steveston Village

SUPERHOST® CUSTOMER SERVICE TRAINING

Exclusively for Tourism Richmond stakeholders. Please visit our workshops page to learn more.
 

FRONT LINE AMBASSADORS NEWSLETTERS

Stay engaged with our Front Line Ambassadors newsletters. Receive updates on the newest attractions, activities and events in Richmond. You will be the first to know about all the exciting things that are happening in Richmond!

2019 Newsletters

• Winter 2019
• Fall 2019
• Summer 2019
• Spring 2019

2022 Newsletters

• Summer 2022
• Fall 2022