Tourism Richmond’s team of professionals are dedicated to promoting Richmond, British Columbia as a great place to live, work, meet, and visit. Our team departments include Marketing, Industry & Destination Development, Business Development, and Visitor Services, supported by Administration. Get to know us—we’re at your service.
Nancy Small
Chief Executive Officer
Nancy Small
Chief Executive OfficerThe Chief Executive Officer of Tourism Richmond is responsible for the strategic planning and financial and administration management of the organization. The CEO provides strategic direction for all areas within Tourism Richmond’s mandate for marketing, sales, visitor and partner services, and community, government and industry relations.
Favourite place in Richmond: Britannia Shipyards National Historic Site
I love the history and the architecture at this National Historic Site. It is a rare surviving mixture of canneries, boatyards and residences! Such an interesting place to spend time, especially after a wonderful breakfast or lunch at one of the local restaurants in picturesque Steveston, a lovely walk away.
Ceri Chong
Vice President, Destination & Community
Ceri Chong
Vice President, Destination & CommunityThe Vice President, Destination & Community is responsible for building and growing tourism businesses within the Richmond tourism community. The VP develops and executes strategies that connect the Richmond community to Tourism Richmond’s marketing strategies.
Favourite place in Richmond: Steveston Village
I enjoy all corners of Richmond, especially the energy and food in Central Richmond, however, Steveston Village is a special place for me. The history, the stories, the Gulf of Georgia Cannery, and other historic sites shape the village and keep it true to its roots. The active fishing harbour is part of daily life today, there is always something happening on the river and in the village – I love to stroll the village streets or sit back and watch what’s going on!
Gina Singh
Vice President, Finance
Gina Singh
Vice President, FinanceThe Vice President, Finance in conjunction with the leadership team contributes to the achievement of the company’s business objectives by providing advice and guidance on financial strategy. They also ensure the organizations financial and accounting functions are running smoothly and effectively to ensure operational and organizational efficiency.
Favourite place in Richmond: Garry Point Park
As a resident of Richmond my favorite place is Gary Point, because of its ability to be both a peaceful and vibrant place to be. It’s a great place to walk the dog or grab a coffee with friends while watching its beautiful water views. It is also an amazing place to take your children for an ice cream or picnic.
Neha Dewan
Director, Marketing
Neha Dewan
Director, MarketingThe Director of Marketing is responsible for the development and execution of Tourism Richmond’s marketing plan, and the continued implementation of the destination brand—Pacific. Authentic. Richmond BC.
Favourite place in Richmond: Food Courts
One of my favorite places in Richmond is its bustling food courts, where the city’s vibrant cultural mix comes alive through an incredible variety of Asian cuisines. Each visit feels like more than just a meal, it becomes a chance to discover new flavours and enjoy a mini food adventure.
Hannah Arthurs
Manager, Marketing
Hannah Arthurs
Manager, MarketingThe Manager, Marketing is responsible for the development and implementation of integrated marketing initiatives across digital, social, and traditional channels to share Richmond’s story. The role also helps to develop Tourism Richmond’s brand and to ensure the brand is consistently brought to life with all formats, channels, and audiences.
Favourite place in Richmond: Iona Beach Regional Park
I love to walk, and I love being by the ocean. The park offers a variety of hiking trails (dependant on the tide) that are surrounded by miles of blue waves. The park is a beautiful spot where land meets sea, a truly unique place to spend in whether you’re walking, birdwatching, or to catching a stunning sunset.
Janet Cheng
Senior Manager, Business Development
Janet Cheng
Senior Manager, Business DevelopmentThe Senior Manager, Business Development is responsible for advancing Richmond’s business events strategy by working collaboratively with the Business Events team to deliver programs and initiatives that support the destination’s meetings and events objectives. The role supports and guides the execution of business events strategies and budgets that strengthen relationships, enhance destination visibility, and contribute to measurable growth in business meetings and events for Richmond.
Favourite place in Richmond: International Buddhist Temple
The International Buddhist Temple is my favourite place because it offers a sense of calm and reflection just minutes from the pace of everyday life. Its serene gardens, traditional architecture, and peaceful atmosphere create a space to pause, reset, and reconnect, making it a perfect place to spend a Sunday afternoon.
Abigail Lawrence
Specialist, Destination Experience
Abigail Lawrence
Specialist, Destination ExperienceThe Specialist, Destination Experience is responsible for engaging with Tourism Richmond’s stakeholders by assisting the Destination & Industry Development team with ensuring visitors to Richmond, from near and far, have an exceptional destination experience before, during and after their visit. This role combines both visitor servicing, industry engagement and development within the Richmond tourism community.
Favourite place in Richmond: Richmond Olympic Oval
The Richmond Olympic Oval brings back unforgettable memories of the 2010 Olympics. Each time I visit, I am reminded of the Opening and Closing Ceremonies, the medal shows, and the excitement that filled the streets of Metro and Downtown Vancouver. Aside from the unique architecture and memories of the oval, I also enjoy walking and biking along the dike route, which surrounds the building, to view the scenic Fraser River.
Sherwin Lee
Manager, Accounting
Sherwin Lee
Manager, AccountingThe Accountant provides hands-on day-to-day full cycle accounting/bookkeeping service for all aspects of accounting and payroll functions in this not-for-profit organization. Working under the supervision of the Director, Finance the Accountant is responsible for routine accounting, including accounts payable, accounts receivable and general ledger entries, as well as for routine sales tax remittances.
Favourite place in Richmond: Terra Nova Community Garden
I love visiting Terra Nova Community Garden. As one of the community gardeners, I spend every weekend during the summer time to taking care my garden plot there. It provides opportunities for me to not only grow food and flowers, but also to meet new friends, share knowledge, and enjoy the beautiful nature.
Teresa Longsworth
Assistant, Accounting
Teresa Longsworth
Assistant, AccountingThe Assistant, Accounting provides hands-on day-to-day support for routine accounting and office administration tasks at Tourism Richmond. Working under the supervision of the Accountant/Vice President of Finance, the Accounting Assistant is responsible for accounts payable, accounts receivable, month-end reconciliations, invoicing, and general office duties including filing and processing payments.
Favourite place in Richmond: Bike the Dyke
I enjoy biking along the Dyke Trails in Richmond. The trails offer a peaceful environment with stunning views, making it the perfect place to relax and enjoy the beauty of nature. It’s my favourite way to unwind and get some exercise while surrounded by Richmond’s natural landscapes.
Lori Lopez
Senior Account Executive, Business Development
Lori Lopez
Senior Account Executive, Business DevelopmentThe Senior Account Executive, Business Development is responsible for showcasing Richmond as a first-class meetings and conferences destination by developing relationships with meeting planners representing corporate, association and incentive groups. The Senior Account Executive develops and executes sales and marketing strategies activated outside of the local market that increase Richmond’s visibility as a destination and successfully connects local hospitality partners to meeting opportunities with groups outside of the Richmond market.
Favourite place in Richmond: Richmond Olympic Oval
As a sports enthusiast, I love how the Oval brings people together through recreation, training, and world-class events. Whether it’s watching elite athletes in action or seeing locals enjoy the wide range of fitness facilities, I truly appreciate how the Oval showcases Richmond’s commitment to active living and community spirit.
Sophie Lui
Specialist, Business Development
Sophie Lui
Specialist, Business DevelopmentThe Specialist, Business Development is responsible for providing ongoing assistance to the Business Development Team by delivering efficient and detailed work that supports the business plan objectives and annual targets. The Specialist also assists in co-ordination of site inspections and familiarization (FAM) trip itineraries that showcase our beautiful city to potential meeting planners.
Favourite place in Richmond: Richmond Country Farms
Richmond Country Farm is my favorite place to escape the city. It hosts two wonderful festivals each year: the Sunflower Festival and the Pumpkin Patch. With 20 acres of farmland filled with vibrant sunflowers or pumpkins, the scenery is absolutely breathtaking. I love wandering around, enjoying the charming farm animals and the picturesque duck pond.
The farm also features a fantastic market with a wide variety of agricultural products grown right here in British Columbia. Everything is so fresh and sweet. One of the highlights for me is the hand-crafted, award-winning wines. There’s nothing quite like sipping on a glass of wine while being surrounded by nature. It’s such a refreshing and peaceful experience.
Diana Magalhaes
Account Executive, Business Development
Diana Magalhaes
Account Executive, Business DevelopmentThe Account Executive, Business Development at Tourism Richmond plays a pivotal role in attracting and securing business events, working closely with our partners to deliver immediate results. The Account Executive is highly organized, adept at building relationships and thrives in collaborative environments. Reporting to the Senior Manager, Business Development, this role proactively identifies strategic opportunities to drive sales and position Richmond as a premier destination.
My favorite place in Richmond: Richmond Nature Park.
I love to take a walk and enjoy the beauty of Richmond BC and listen to the sounds of the birds. I find it a very peaceful place to spend time in nature.
Julie O’Connor
Office Manager and Board Liaison
Julie O’Connor
Office Manager and Board LiaisonThe Office Manager is integral to the operations of the organization, focusing on process improvement, administrative budget reporting, managing project-based and office tasks, and acting as the IT and Board Liaison.
Favourite place in Richmond: YVR Vancouver International Airport
The Richmond Airport is an atmosphere of excitement, offering opportunities for new adventures, relaxation, and knowledge, not to mention the architecture and cultural displays. It’s a place close to my heart, and most notably filled with hellos and goodbyes.
Gareth Roberts
Manager, Destination Development
Gareth Roberts
Manager, Destination DevelopmentThe Manager, Destination Development is responsible for the design and implementation of destination and experience development initiatives. The role puts Richmond residents front-and-center as the cheerleaders of our great city, alongside working closely with stakeholders and key partners throughout the tourism industry. The role ensures the city’s visitor economy thrives through collaboration, and innovation and seizes on exciting new opportunities that elevate Richmond as a destination.
Favourite place in Richmond: Iona Beach Regional Park
Come rain or shine, there’s no better way to stretch your legs and blow away the cobwebs than a walk at Iona Beach. Beautiful views of Vancouver Island and the North Shore mountains provide a stunning backdrop to spot some migratory birds, whilst a stroll or cycle along the 4km jetty takes you out into the Strait of Georgia for a brief respite from the vibrant business of the city.
Danica Stanley
Specialist, Business Development
Danica Stanley
Specialist, Business DevelopmentThe Specialist, Business Development is responsible for providing ongoing assistance to the Business Development Team by delivering efficient and detailed work that supports the business plan objectives and annual targets. The Specialist also assists in co-ordination of site inspections and familiarization (FAM) trip itineraries that showcase our beautiful city to potential meeting planners.
Favourite place in Richmond: Steveston Village
Born and raised in Steveston, the village will always be my favourite thing about Richmond. From the Boardwalk to Garry Point, the Wharf, the Shops, and Restaurants, there is something for everyone! My favourite memories of Steveston growing up are having BBQs at Garry Point, the Salmon Festivals, grabbing Timothy’s frozen yoghurt with friends, enjoying Pajo’s on the floating wharf, and playing softball at the Steveston Ball Diamond.
Georgia Stone
Coordinator, Marketing
Georgia Stone
Coordinator, MarketingThe Coordinator, Marketing supports the implementation of integrated marketing initiatives across digital, social, and traditional channels. This role contributes to the development and distribution of content and marketing materials that brings Richmond’s destination story to life, while collaborating with local partners and external agencies to ensure brand consistency and effective execution.
Favourite place in Richmond: West Dyke Trail
The West Dyke Trail is my favourite place in Richmond for its wide-open views, peaceful shoreline, and incredible mountain backdrops. I especially enjoy watching planes glide in toward YVR at sunset. Whether I’m cycling or walking the trail, it’s my go-to place to recharge and take in some of Richmond’s most iconic scenery.
